Customer support for any company can be notoriously annoying and inept. Now you can add ‘(unintentionally?) humourous’ to the list too. I called up Tata Sky satellite TV‘s helpline today to drop ESPN from our account today, now that the World Cup is over. After a brief wait, I was connected to a customer service representative (CSR in the dialogue below)…
CSR: Good afternoon Mr Ankur Banerjee, how may I help you?
Me: I wanted to drop the ESPN add-on package from my account.
CSR: Sure thing, Mr Chatterjee. Please wait while we check you out. (‘check you out’? Did some wise guy actually write that in the script reps have to follow?)
Me: …
CSR: Thank you, for waiting Mr Mukherjee. The package you requested has been dropped from your account.
Me: (trying to control laughter at this point) …
CSR: Mr Mukherjee?
Me: Erm…right…of course. Thanks.
CSR: Have a good day, Mr Chatterjee.
I can’t help but laugh how within that short span of time with customer information available on-screen someone could get my name wrong so many times. Maybe Tata Sky customer service reps are allowed one-joke-at-the-expense-of-customer per hour, to lighten the mood in the workplace. That, or the guy suffers from ADD.
8 replies on “Multiple identities”
That guy sounds almost like me…:D
Wait, it wasn’t you on Tata Sky helpline was it? 😮
Hahahaha wow. These guys are unbelievable.
Btw, last time I wanted to drop a package, they had an IVRS system that worked rather well.
There’s an IVRS system to add packages, as far as I know. (That’s how I added the package.) For dropping, I went to Tata Sky’s website and called the IVRS system but there was no option other than speaking to a human operator.
Oh okay, maybe I’m confused. Coz I tried to add and drop a package, and I used the website for one and the IVRS for the other.
Man….
This seriously woke me up……
ROFL!
Being the usual you, why din’t you “check out the representative” about the same? 😛
Please understand. :p I was trying to come to grips with my shape-shifting identity.